Description
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Policy
Sales Agreement
Upon purchase, you have entered a binding contract under the terms of the listing.
If an item is out of stock or on backorder, you will be notified and given the option to wait for the item to become available, choose another item, or a full refund. Backordered items are shipped as they become available.
Return and Refund
Unless specified otherwise, every item purchase (except health, hygienic, food products and items with No Return Accepted specified in the listing) comes with unconditional money back guarantee minus shipping & handling charge and 20% restocking fee.
Before returning, please contact us for a RMA number. All returns must come with a RMA number. Return without a RMA number will NOT be accepted.
Buyer is responsible for the shipping cost of returning the item(s) to us and all original shipping, handling, insurance, and other fee associated with the returned item(s) are not refundable. For free shipping item(s), we still pay for shipping when sending item(s). The shipping cost associated with free shipping item(s) is not refundable.
All merchandise returned must be in its original states with tag intact, undamaged, clean and unused.
Any return must be made within 30 days of receipt.
Upon receipt and careful examination of the returned merchandise, We will issue refund via Paypal. You will be notified via email after the refund is processed.
Please allow 5 business days from the time we receive your returned item(s) for your refund to be issued.
Communication
All communication must be conducted by email or online. We do not offer customer service over the phone.
We answer all messages promptly, usually within 1-2 days.
As a general note, if you do encounter a problem with your item(s), please contact us as soon as possible before leaving a negative feedback. We will do our best to help you.
Contact Us
For local pickup, special requests and special offers, please contact us.
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